Contact Us
Got a question about one of the reviews on palm-equipment.co.uk, spotted something that needs updating, or just want to flag a casino we haven't looked at yet? This page tells you how to reach us and what we can realistically help with.
How to reach us
The best way to get in touch is by email at [email protected]. We read every message, though during busy periods it can take a little while to reply — please allow a few working days before following up.
When you write in, it helps to include the name of the casino you're asking about and, if relevant, whether your question relates to a bonus, a payment method, or something else on the site. That lets us point you to the right answer faster, or update the review if something has changed.
What we can help with
- Corrections or updates to information on a review — offer terms, licensing details, or payment options that have changed
- Suggestions for brands we haven't covered yet
- General feedback on how we rate and rank the sites listed on palm-equipment.co.uk
- Questions about how our comparison tables and editorial ratings work
What we can't help with
We're an independent comparison site, not a casino operator, so we can't access your account with any brand, process a withdrawal, resolve a dispute, or issue a refund. For anything account-specific — deposits, withdrawals, verification, or a bonus that hasn't been credited — you'll need to contact the casino's own support team directly, usually via live chat or the email address listed on their site.
If you're concerned about your gambling and want information on managing or limiting play, our Responsible Gambling page has practical guidance and support options, including where to find self-exclusion tools that go beyond a single scheme.
Before you write in, you might find the answer already
Many of the questions we get relate to how we choose and rank the operators shown on this site. If you're wondering how a particular brand compares to the others, our Non GamStop Casinos guide breaks down the rating process, the games and payment methods on offer, and the legal position for UK players. It's worth a look before reaching out, as it answers most of the common queries directly.
For details on who writes and maintains the site, and how our review process is put together, see the About Us page. Our full site terms, including how the information here should and shouldn't be used, are set out in the Terms and Conditions.
A note on accuracy
Casino offers, licensing details, and payment options change regularly, and we rely partly on reader reports to keep our pages current. If you've played at a site featured on palm-equipment.co.uk and noticed something in our review that doesn't match your experience, telling us about it directly is genuinely useful — it feeds into how we update and re-rank listings over time.
Please remember that all gambling on this site is intended for readers aged 18 and over, and any correspondence about specific offers should include the date you saw them, as terms can change without notice.